Frequently Asked Questions

How does your delivery service work?

Our delivery service is available six days a week, Monday – Saturday 12:00p.m. – 9:00p.m. We deliver both prescription medication as well as over the counter medicine and toiletries. Deliveries are free of charge.

What are your hours of operation?

The three locations are all open from 9:00a.m. – 9:00p.m. Monday through Friday, Saturdays 9:00a.m. – 8:00p.m. And Sunday 10:00a.m. – 4:00p.m.

Are medicines filled at one Tony’s Pharmacy location transferable at the other locations?

Yes. Regardless of the store location, a transfer can be done very easily. Unfortunately our computers are not all linked together therefore information about a patient in one pharmacy cannot be accessible in our other location. Nonetheless, our friendly staff will be more than willing to call one of our other locations to access this information.

Why doesn’t my insurance pay for my medicine?

There are many reasons why your insurance may not pay for your medicine. One thing to keep in mind is that when a medicine is being billed, the insurances due to privacy laws, do not give us the reason for your medicine not being covered. Patients are better off calling their insurance directly if faced with any problems. Regardless, certain medicines may not be covered due to simple reasons like unpaid co-payments, age of patient, type of plan, and/or any unmatched information between you and your insurance (age, gender, relationship status). Also keep in mind that when a medicine is available in its generic form, most insurances will stop paying for the brand name of that drug. All insurances are different. The best course of action would be to call your state or private insurance and inquire about your coverage.

My co-pay is higher then it usually is. Who should I contact?

Your co-pay can increase for one of two reasons: First, if our wholesalers prices increase then our prices will increase. This may happen once a year or every six months. The other reason may be do to your insurance. If bills have not been paid then additional co-pays could be added. Regardless, if co-payment increases a sufficient amount, notify the pharmacist and call your insurance.

What is the difference between generic and brand name drugs?

Chemically, brand name drugs and generic drugs are the same. In actuality there is nothing different between generic and brand name drugs except for brand name, pill color/shape, and price. Brand name drugs are always more expensive than generic drugs and many are not covered by insurances. Generic drugs are just as potent as brand name drugs and are much more economical.

How do I know how to take my medicine?

Each bottle or box of medicine dispensed at Tony’s Pharmacy has its own individual label that explains in detail how to take your medication and what it is being used for.

What is the significance of the label on the medication?

When you receive your medicine, take the time to look at the label making sure any uncertainty is cleared up before you leave the pharmacy. The label also contains the phone number of the pharmacy, the location, your doctors name and number, as well as an RX number. This number is highlighted in yellow. When it is time to refill your medication, simply call the pharmacy or place the order on the website.

What are the side effects and uses of my medicine?

Should you have any questions about your medicine, please feel free to consult with the pharmacist. You can also go on www.rxlist.com